Frequently Asked Questions

What is the Fisher House?

The Fisher House provides a “home away from home” for families and patients receiving medical care at Madigan Army Medical Center, Joint Base Lewis-McChord, WA.

Where did the Fisher House come from?

The Fisher House Foundation, started by Zachary and Elizabeth Fisher has donated “comfort homes” built on the grounds of military and VA major medical centers. The program began in 1990. The Fisher House Foundation funds part of the house and also works with local communities to secure funding for the homes. Once the construction is completed the home is given to the gaining branch.

Where is the Fisher House?

The Fisher House is located on Joint Base Lewis-McChord within walking distance from Madigan Army Medical Center.

How do I contact the Fisher House - JBLM?

You can call the office at: 253-964-9283. You can also send us an e-mail at:

What are the Fisher House - JBLM office hours?

Monday – Friday: 9:00 – 4:00

How many people can stay there?

We can serve 7 families at one time in house. We can serve the rest of eligible families at off site locations.

How long can you stay there?

Up to 179 days.

How do I make a reservation?

We cannot make reservations, we operate off of a waiting list.  Referrals to the Fisher House are generally done through a case manager, hospital staff, or the Service members’ unit.  However, you can call the house manager directly to discuss your situation and to check eligibility. When making referrals, please be aware that we do check-ins during the hours of 9:00 am – 3:00 pm.  If you know arrival will take place after hours, weekends or on a holiday, you must pre-arrange check-in with the manager. A referral is not a reservation. Each patient is limited to one room.  Currently the Fisher House Foundation is funding eligible families at local hotels if no room is available in the house. Please contact the manager for more details.

If you are making a referral, please visit the Referral page for more information.

How much does it cost to stay there?

At this time the Fisher House Foundation, Inc. is funding all rent for families. Through community support, we’re able to provide just about everything you may need, including food and beverages.

Are there any rules in place for those staying at the Fisher House?

Yes. Because the house is shared by 7 families we do have policies in place to ensure everyone has a comfortable stay. See “House Rules” under “Staying” for the policy. Each room has a binder with complete house guidelines and other important information.

I am an outpatient – am I allowed to stay at the Fisher House alone?

Outpatients are never allowed to stay at the Fisher House alone regardless of their ability to take care of themselves. This policy is in place for the safety and welfare of the patient and can not be waived.  

Can I bring my pet(s)?

No. For health reasons, and because we have a communal living arrangement, we can not allow any animals on the Fisher House grounds. If you need to bring your pets with you, please make arrangements with one of the many boarding facilities in the area prior to your arrival. Pet Brigade is available on Joint Base Lewis-McChord.

When was the Joint Base Lewis-McChord Fisher House Built?

In 1992 the Joint Base Lewis-McChord Fisher House was built and then dedicated in September of the same year.

How many people work there?

We have one paid Manager, one paid Assistant Manger, and two part-time housekeepers.

Where does the funding come from for Army Fisher Houses?

Charitable contributions are an important source of funding for Joint Base Lewis-McChord Fisher House. It is the charitable donations that make this house a “home” by allowing us to provide our guests with food, toiletries, household items (soap, laundry detergent, paper towels, etc…), computers, phone cards, holiday décor, and much more!

If I make a donation to a specific Army Fisher House will the money actually be spent there?

Donations made to a specific Army Fisher House are spent on that house. The money is used to improve the facility, provide amenities for the guests, celebrate holidays, and enhance the range of services provided.

What types of donations are accepted at the Joint Base Lewis-McChord Fisher House?

Due to limited storage space monetary donations are the most useful.  This enables us to purchase items as needed.  We keep a wish list of most needed items that can be donated as well.

How do I make a donation?

There are several options, they are explained on our Donations page.

We also participate in the Combined Federal Campaign (CFC) – #56608

How can my organization help the Fisher House?

Wish List Items, Fundraising events, and Current Projects. Also, please see the Volunteering section for further information.

Do you have volunteer opportunities?

Yes! For current opportunities please see our Volunteering page.

Can I volunteer on the evening or weekend?

We try very hard to make sure nothing is scheduled at the house outside normal working hours. Once office hours are over, the residents have the house to themselves. This is their time to relax, enjoy some quiet time, and be alone with their families.

Can my group hold a meeting at the Fisher House?

Currently, we are not accepting reservations for meetings, coffees or functions in the Fisher House.

Is the Fisher House open to the public?

No.  If you or your group would like to visit/tour the Fisher House please contact the Office Staff to schedule a time to do so. Tours/visits are only conducted during normal business hours. After normal business hours, only our residents and their guests are permitted inside the house! Please respect their privacy.

Are there other Fisher Houses?

Yes, there are Fisher Houses located World Wide.  Link to map.